Rekey After Tenant Vacates — Charlotte

Every time a tenant moves out, the locks they had keys to are compromised. They had access for the entire lease — and may have given keys to friends, family, contractors, partners, or anyone else without telling you. Rekeying between tenants is the single most important security step in property management, and it's our highest-volume residential service in Charlotte.

Why Rekey Between Tenants?

• Liability protection — if a new tenant is harmed by someone with a previous key, your insurance and legal exposure is significant if you didn't rekey
• Tenant peace of mind — new residents expect to know they're the only ones with keys
• Lease compliance — many leases (especially HOA-managed and corporate properties) require rekeying as part of move-in
• Insurance discount potential — some commercial multi-family policies discount premiums when documented rekeying is part of turnover
• Mailbox and storage keys — easy to forget, but they're access points the previous tenant had

Our Tenant Turnover Rekey Process

1. Schedule Around Move-Out / Move-In

Property managers usually call us the day after move-out (post-cleaning) or right before move-in. We work around the cleaning and inspection schedule so the unit is ready when the new tenant arrives.

2. Rekey All Tenant-Accessible Cylinders

Front door, back door (if applicable), patio slider lock (if keyed), mailbox, garage entry, and any storage closet. Standard apartment is 2–3 cylinders; standard rental house is 3–5.

3. Master-Key Maintained

For multi-unit buildings, we keep the property-management master key functional while creating a unique new change key for the unit. You don't need new master keys — your existing one continues to work everywhere.

4. New Keys to You

Typically 4 keys per cylinder. We hand them to you (or your designated property manager) — never to the tenant directly until you authorize.

5. Documented Turnover

Itemized invoice by unit number. For multi-property managers, we provide a monthly summary of all turnovers handled — useful for accounting back-charges to deposits and tracking maintenance costs.

Property Manager Bulk Service

We work with single-unit landlords and large property management companies. For PMs running 20+ unit portfolios in Charlotte, we offer:

• Volume pricing — discounted per-unit rate when scheduled regularly
• Priority scheduling — you call, we're there same-day
• Coordinated multi-unit days — efficient batch turnover so we run one truck through several units in a single trip
• Single point of contact — you talk to John (the owner), not a rotating dispatcher
• Master-key documentation — we maintain a key-control log specific to your portfolio
• Monthly billing — for managers who prefer one invoice per month vs. per-job

Charlotte Rental Markets We Serve

Apartment complexes, single-family rentals, townhomes, condos — every rental type. We work across the Charlotte metro: Ballantyne, South End, NoDa, Plaza Midwood, University City, Pineville, Matthews, Mint Hill, and across the SC border into Fort Mill, Indian Land, and Rock Hill.

Schedule Tenant Turnover Rekey

Call 704-905-6600 for individual units, or contact us about a recurring property-management arrangement. → Property manager service details